Help! I'm unable to log into the Campus Portal

1. If you are unable to access the Campus Portal, please try these recommended methods:

• DO NOT enter your full e-mail address, only your username when logging into the Campus Portal. If your e-mail address is jadoe1234@students.uaptc.edu, enter jadoe1234 as your username.
• If you are still unable to access the Campus Portal, try accessing your UA-PTC e-mail account at http://mail.office365.com. When logging in, enter your full e-mail, example: jadoe1234@students.uaptc.edu and your password (same password used for the Campus Portal).
• If you were able to log into your UA-PTC e-mail account, clear your browser cache, close the browser, open the browser, and try logging into the Campus Portal again. If the e-mail fails to authenticate as well, reset your password.
  

Instructions for clearing your cache: How to Clear your Browsers Cache

Instructions for resetting your password: Reset Password

IMPORTANT: Make sure when you are resetting your password that you choose a password that contains the following:

• Password must be at least 8 characters in length.
• Password must contain at least one number (0-9).
• Password must contain at least one UPPER CASE letter (A-Z) and one LOWER CASE letter.
• Cannot reuse a password for 6 changes.
• Password cannot contain your personal information (i.e.: name, SSN, zip code, phone number, etc.)

2. If you attempted the recommended methods above without any success, please submit a ticket to IT Services with an explanation of the problem you are receiving.

3. If you are able to log into the Campus Portal, but are unable to log into Blackboard, try using the Blackboard link in the portal's "Quick Links" section (If on mobile, click the black circle with the arrow in the lower left hand corner and then click "Quick Links" to reveal this link.). If the Blackboard quick link does not work, please submit a ticket.

For Blackboard assistance, visit uaptc.edu/bbhelp.